The Nigeria Civil Aviation Authority (NCAA) says it has begun enforcement actions against five airlines, consisting of two international and three domestic operators, for various violations of Part 19 of its regulations.
These violations include failing to process refunds within the required timeframe, not responding to directives from the NCAA, issues with missing and manhandled luggage, short-landed baggage, as well as delays and cancellations of flights.
Michael Achimugu, a spokesman for the NCAA, shared this information with journalists at the Authority’s corporate headquarters in Abuja on Tuesday.
He said that although airlines are not always responsible for flight disruptions, NCAA regulations stipulate actions that airlines must take during disruptions. Failure to comply attracts various levels of sanctions.
Recall that the Authority recently warned that it will initiate sanctions if airlines fail to pay refunds within the stipulated time frame of 14 days for online ticket purchases and immediate cash refunds for tickets purchased by cash.
The incessant disruptions this yuletide has caused a surge in passengers’ complaints about delays and cancellations. Achimugu defended the airlines for most of the cancellations.
“We all know that this is harmattan season, so there is poor visibility. Flights must get cancelled. This is force majeure, and the airlines do not owe passengers anything in those instances. The enforcement we are initiating today is on cases where the airline is deemed to have been at fault. More will come,” the spokesman explained.
He also assured that the Authority will be summoning the chief executives of all airlines this week to a meeting over flight disruptions and regulatory breaches.
While Achimugu did not disclose the airlines whose sanctions he signed today, sources close to the Authority disclosed that they are Ethiopian Airways, Royal Maroc Airways, Arik Air, Aero Contractors, and Air Peace.
